Our options have changed, so please listen to the following message…
Tuesday, October 17th, 2006This is an apolitical public service announcement for everybody that is sick and tire of listening to these automated customer service phone systems (I suspect the irritation transcends all political, religious, ethnic, and racial bounderies!).
Most of us have been confronted by these automated phone systems asking us to press a particular number on the phone keypad depending on which category of disgruntled customer we are. And one frequently finds that your particular beef does not correspond to one of their automated bins… And you really, really want to talk to an actual human being even if he is in some third world country and barely speaks English…. But you have to wade through interminable layers of “Press 5″, “Press 2″, etc. to actually get to a live person.
Somebody has set up a website GetHuman.com which tells you the secret key combinations that allow you to get to speak to an actual person at a lot of large organizations. Actually, that is a little too optimistic… First you will probably hear “We are sorry but all of our associates are assisting other customers at this time but your call is important to us so you just sit there while we play you some elevator music…”
But at least GetHuman.com will help you skip the thicket of keypad options.